Terms of service
These terms are between you and Simplified IT Solutions (registered in England and Wales, company number 00000000, registered office to follow), which runs SLIM. By signing up you agree to them. If you sign up for a business, you agree on its behalf.
The service
SLIM connects to mailboxes you choose and helps you organise them: grouping email by sender, unsubscribing, and moving, archiving or marking emails as read when you ask it to or through rules you set. SLIM never deletes email for good: "move to the bin" moves it to your mailbox's own bin, and clean-ups can be undone for 30 days.
Your account
- Only connect mailboxes you're allowed to manage.
- Keep your sign-in safe. We recommend two-factor sign-in.
- Account owners decide who is in the account and whether an IT provider or our support team can open it.
- Don't use SLIM to break the law, to send unwanted email, or to try to get into anything that isn't yours.
Trial, payment and cancelling
- New accounts get a 14-day free trial. After that, an owner subscribes to keep using SLIM.
- The subscription is charged monthly in advance for each person in the account, through Stripe. Adding or removing people changes the next bill, with the difference worked out by the day.
- Owners can cancel at any time from Billing. SLIM keeps working until the end of the month already paid for. We don't refund part months unless the law requires it.
- If a payment fails and isn't sorted out, SLIM stops syncing and cleaning up until it is; your data is kept.
- We'll give at least 30 days' notice by email before changing prices.
Your data
Your data stays yours. Our privacy policy explains how we handle it. Owners can download the account's data and close the account at any time, which deletes it.
Our responsibilities
We take care to run SLIM well and keep it secure, but we can't promise it will always be available or free of mistakes, and mail providers can change how their services work. Nothing in these terms limits our liability where the law doesn't allow it, such as for death or personal injury caused by negligence, or fraud. Otherwise, our total liability to you in any 12 months is limited to what you paid us in that time, and we aren't liable for indirect losses or lost profits. If you're a consumer, you keep your legal rights.
Ending the service
We may suspend or close an account that breaks these terms, telling you why where we can. If we ever stop running SLIM, we'll give at least 30 days' notice so you can download your data.
Changes and law
We'll tell account owners by email about changes to these terms before they take effect. These terms are governed by the law of England and Wales. Questions: hello@slim.example.